Return a form or evidence
If you want to know where to return a form or supporting documents check the form, or request for evidence, first - it normally has the return address on there.
If not, you can use the Return Addresses page to find out where to send your documents.
Tell us about a change to your information or circumstances
We're here to answer your questions about student finance. Check your student finance account before you call, the information or instructions you need might be there.
If you're calling on behalf of a student - read about our Consent to Share process before you call.
From 8pm on Friday 4 December to Monday morning 7 December, you will not be able to contact us by phone or sign into your online account. This is because of essential maintenance. We’re sorry for any inconvenience this causes you.
For help with Student Finance NI undergraduate queries including full or part-time or if you're receiving funding for funding for an Initial Teacher Training Course (ITT) or Postgraduate Certificate in Education (PGCE).
Opening hours: Monday - 08:00 AM to 08:00 PM Tuesday - 08:00 AM to 08:00 PM Wednesday - 08:00 AM to 08:00 PM Thursday - 08:00 AM to 08:00 PM Friday - 08:00 AM to 08:00 PM Saturday - 09:00 AM to 04:00 PM Sunday - Closed 0300 100 0077 Lines are currently closed
Postgraduate Loan helpline
For help with Student Finance NI postgraduate Loan queries only.
If you're receiving funding for an Initial Teacher Training Course (ITT) or Postgraduate Certificate in Education (PGCE), you should contact us using the Undergraduate Helpline.
Opening hours: Monday - 08:00 AM to 06:00 PM Tuesday - 08:00 AM to 06:00 PM Wednesday - 08:00 AM to 06:00 PM Thursday - 08:00 AM to 06:00 PM Friday - 08:00 AM to 06:00 PM Saturday - Closed Sunday - Closed 0300 100 0493 Lines are currently closed
Further information about call charges can be found on nidirect.com.
Your local Student Finance NI office
Use our Postcode search to find address and contact information for your local office.
Request communications in an alternative format
All our letters, forms and guides are available in alternative formats like Braille, large print format or audio. You can make a request by emailing our alternative formats team with:
- your name
- your address
- details of the format you need
You can also call 0141 243 3686 to make a request.