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General Enquiries

When you need to tell us about a change to your information or circumstances

Keeping your account information up to date is important. The quickest way to do it might be through your student finance account (opens in a new tab), check this before you call.

Call us

If you're calling on behalf of a student - read about our Consent to share process before you call.

  • Undergraduate helpline

    For help with Student Finance NI undergraduate queries including full or part-time or if you're receiving funding for funding for an Initial Teacher Training Course (ITT) or Postgraduate Certificate in Education (PGCE).

    Opening hours: Monday - 08:00 AM to 08:00 PM Tuesday - 08:00 AM to 08:00 PM Wednesday - 08:00 AM to 08:00 PM Thursday - 08:00 AM to 08:00 PM Friday - 08:00 AM to 08:00 PM Saturday - 09:00 AM to 04:00 PM Sunday - 09:00 AM to 04:00 PM 0300 100 0077 Lines are currently closed

  • Postgraduate Loan helpline

    For help with Student Finance NI postgraduate Loan queries only.

    If you're receiving funding for an Initial Teacher Training Course (ITT) or Postgraduate Certificate in Education (PGCE), you should contact us using the Undergraduate Helpline.

    Opening hours: Monday - 08:00 AM to 06:00 PM Tuesday - 08:00 AM to 06:00 PM Wednesday - 08:00 AM to 06:00 PM Thursday - 08:00 AM to 06:00 PM Friday - 08:00 AM to 06:00 PM Saturday - Closed Sunday - Closed 0300 100 0493 Lines are currently closed

Further information about call charges can be found on nidirect.com (opens in a new tab).

Return a form or evidence

If you already have a form or request for evidence, it normally has the return address on there. If not you can:

Full-time undergraduate students from Northern Ireland

Use our Postcode search to find address and contact information for your local Student Finance NI office.

Part-time undergraduate students, tuition Fee only students and postgraduate students

Use the Return addresses page to find out where to send your documents.

Request communications in alternative formats

All our forms are available in alternative formats like Braille, large print format or audio. You can make a request by emailing our alternative formats team with:

  • your name
  • your address
  • details of the format you need

You can also call 0141 243 3686 to make a request.