General enquiries

Return a form or evidence

If you want to know where to return a form or supporting documents check the form, or request for evidence, first - it normally has the return address on there.

If not, you can use the Return Addresses page to find out where to send your documents.

Tell us about a change to your information or circumstances

Keeping your account information up to date is important. The quickest way to do it might be in your student finance account, check this before you call.

Call us

Our contact centres have partially re-opened.

Following a temporary closure to help our staff adapt to new ways of working, we’re glad to inform you that our customer contact centres have partially re-opened. However, we expect our telephone lines to be very busy as we have a reduced number of staff available. We’ll continue working to restore more of our services over the coming weeks.

If you're calling on behalf of a student - read about our Consent to Share process before you call.

Our phone lines and social media customer service will be closed from 6pm on 23 December to 8am on 4 January, except for 29 and 30 December when they will be open from 8am to 6pm.

  • Undergraduate helpline

    For help with Student Finance NI undergraduate queries including full or part-time or if you're receiving funding for funding for an Initial Teacher Training Course (ITT) or Postgraduate Certificate in Education (PGCE).


    Opening hours: Monday - 08:00 AM to 06:00 PM Tuesday - 08:00 AM to 06:00 PM Wednesday - 08:00 AM to 06:00 PM Thursday - 08:00 AM to 06:00 PM Friday - 08:00 AM to 06:00 PM Saturday - Closed Sunday - Closed 0300 100 0077 Lines are currently open
  • Postgraduate Loan helpline

    For help with Student Finance NI postgraduate Loan queries only.

    If you're receiving funding for an Initial Teacher Training Course (ITT) or Postgraduate Certificate in Education (PGCE), you should contact us using the Undergraduate Helpline.


    Opening hours: Monday - 08:00 AM to 06:00 PM Tuesday - 08:00 AM to 06:00 PM Wednesday - 08:00 AM to 06:00 PM Thursday - 08:00 AM to 06:00 PM Friday - 08:00 AM to 06:00 PM Saturday - Closed Sunday - Closed 0300 100 0493 Lines are currently open

Further information about call charges can be found on nidirect.com.

Your local Student Finance NI office

Use our Postcode search to find address and contact information for your local office.

Request communications in alternative formats

All our forms are available in alternative formats like Braille, large print format or audio. You can make a request by emailing our alternative formats team with:

  • your name
  • your address
  • details of the format you need

You can also call 0141 243 3686 to make a request.