General enquiries

Return a form or evidence

If you want to know where to return a form or supporting documents check the form, or request for evidence, first - it normally has the return address on there.

If not, you can use the Return Addresses page to find out where to send your documents.

Tell us about a change to your information or circumstances

Keeping your account information up to date is very important. The quickest way to do it might be in your student finance account, check this before you call.

Call us

We're here to answer your questions about student finance. Check your student finance account before you call, the information or instructions you need might be there. 

If you're calling on behalf of a student - read about our Consent to Share process before you call.

  • Undergraduate helpline

    For help with Student Finance NI undergraduate queries including full or part-time or if you're receiving funding for funding for an Initial Teacher Training Course (ITT) or Postgraduate Certificate in Education (PGCE).


    Opening hours: Monday - 08:00 AM to 08:00 PM Tuesday - 08:00 AM to 08:00 PM Wednesday - 08:00 AM to 08:00 PM Thursday - 08:00 AM to 08:00 PM Friday - 08:00 AM to 08:00 PM Saturday - 09:00 AM to 04:00 PM Sunday - Closed 0300 100 0077 Lines are currently open
  • Postgraduate Loan helpline

    For help with Student Finance NI postgraduate Loan queries only.

    If you're receiving funding for an Initial Teacher Training Course (ITT) or Postgraduate Certificate in Education (PGCE), you should contact us using the Undergraduate Helpline.


    Opening hours: Monday - 08:00 AM to 06:00 PM Tuesday - 08:00 AM to 06:00 PM Wednesday - 08:00 AM to 06:00 PM Thursday - 08:00 AM to 06:00 PM Friday - 08:00 AM to 06:00 PM Saturday - Closed Sunday - Closed 0300 100 0493 Lines are currently open

Further information about call charges can be found on nidirect.com.

Your Education Authority

You can find contact information for each education authority in our EA Finder or on the the Northern Ireland Education Authority website.

Request communications in an alternative format

All of our forms are available in alternative formats such as Braille, large print format or audio. You can make a request by emailing our alternative formats team with:

  • your name
  • your address
  • details of the format you need

You can also call 0141 243 3686 to make a request.