Find out how to contact us if you need help or support.
Return your form
If you're looking for information about where to return a form or supporting documents, please check the Return Addresses page.
Changes to your account
If you're calling about a change to your circumstances, or updating your account information you may be able to do this in your student finance account - read our guide about keeping your account up to date.
We're here to answer your questions about student finance. We can’t give anyone account specific information without the consent of the account holder. Find out more about our 'Consent to Share' process before you call.
For help with Student Finance NI undergraduate queries including full or part-time or if you're receiving funding for funding for an Initial Teacher Training Course (ITT) or Postgraduate Certificate in Education (PGCE).
Opening hours: Monday - 08:00 AM to 08:00 PM Tuesday - 08:00 AM to 08:00 PM Wednesday - 08:00 AM to 08:00 PM Thursday - 08:00 AM to 08:00 PM Friday - 08:00 AM to 08:00 PM Saturday - 09:00 AM to 04:00 PM Sunday - 09:00 AM to 04:00 PM 0300 100 0077 Lines are currently closed
Postgraduate Loan helpline
For help with Student Finance NI Postgraduate Loan queries only.
If you're receiving funding for an Initial Teacher Training Course (ITT) or Postgraduate Certificate in Education (PGCE), you should contact us using the Undergraduate Helpline.
Opening hours: Monday - 08:00 AM to 06:00 PM Tuesday - 08:00 AM to 06:00 PM Wednesday - 08:00 AM to 06:00 PM Thursday - 08:00 AM to 06:00 PM Friday - 08:00 AM to 06:00 PM Saturday - Closed Sunday - Closed 0300 100 0493 Lines are currently closed
Further information about call charges can be found on nidirect.com
Contacting your Education Authority
The Northern Ireland Education Authority website has contact details for each Education Authority. Visit www.eani.org.uk.
Need a Braille form or guide?
All of our forms are available in alternative formats such as Braille, large print format or audio. If you need any of these, you can request them by emailing firstname.lastname@example.org with:
- Your name
- Your address
- Details of the format you need
You can also call 0141 243 3686 to make a request.