Our contact centre has partially re-opened

08 April 2020

After a temporary closure, our phone lines have now reopened but we’re offering a partial service at the moment. Due to the very large number of calls we are receiving, it will take longer than usual for students to get through.

Please be aware that we have fewer colleagues than usual answering phones right now because of the COVID-19 outbreak. Please advise students to avoid calling us unless their enquiry is urgent.

If students have a general question about student finance, they can visit our ‘student finance explained’ guide.

If students want to update their details, change their password or make a change to their application they can do this by logging in to their student finance account.

To find out how the COVID-19 outbreak will affect their student finance, they should visit our dedicated COVID-19 page.

Applications for full-time undergraduate 2020 to 2021 courses are now open! It’s quick and easy for students to apply online.

Part-time and postgraduate student finance applications are expected to open at the end of June.

Last modified: 29 June 2021