Our Contact Centre has Partially Re-opened – Only Call if it’s Urgent

08 April 2020

After a temporary closure, our phone lines have now reopened but we’re offering a partial service at the moment. Due to the very large number of calls we are receiving, it will take longer than usual to get through. Please consider calling back later or reading our FAQs.

Please be aware that we have fewer colleagues than usual answering phones right now because of the COVID-19 outbreak. Please do not call us unless your enquiry is urgent.

If you have a general question about student finance, please visit our 'student finance explained’ guide.

If you want to update your details, change your password or make a change to your application you can do this by signing in to your student finance account.

Applications for full-time undergraduate 2020 to 2021 student finance are now open! It’s quick and easy to apply online!

Part-time and postgraduate student finance applications are expected to open at the end of June.

Last modified: 07 May 2020