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Telephone Enquiries
| Phone |
0845 600 0662 |
| Minicom* |
0845 604 4434 |
(* You must have access to a Minicom device in order to use this service)
| Opening hours |
Monday to Friday - 8.00 am to 8.00 pm
Saturday and Sunday - 9.00 am to 5.30 pm |
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Online Enquiries
If you login to your online account you can:
- update your personal details
- view any letters from Student Finance NI
- view any payments you have received
You may also be able to find the answer to your question online through our FAQs.
Please note that our 'ask a question' facility is currently unavailable but will be back soon.
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Enquiries about repayment
The student loan repayment website allows you to calculate how much you owe and make a payment online.
| Phone |
0845 073 8891 |
| Opening hours |
Monday to Friday
08:00am - 5:30pm
Saturday and Sunday, closed |
To find out more visit - www.studentloanrepayment.co.uk
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If you require correspondence in large font
Should you require correspondence be converted into large font please email us at:
With the following information:
- Name
- Customer Reference Number
- Address
- Font Size ie (18)
- Font Type ie (arial)
If you require correspondence in braille
Should you require correspondence be converted into large font please email us at:
With the following information:
- Name
- Customer Reference Number
- Address
Your Education And Library Board
All applications in Northern Ireland are assessed by Education and Library Boards (ELBs). You can identify your ELB and view their contact details by entering your postcode in our:
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What if I don't live in Northern Ireland?
Student Finance NI provides information and services for students who normally live in Northern Ireland. Apply for Student Finance if your home is not in Northern Ireland.
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Can I make a complaint?
We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resovle your issue you may wish to use our formal complaints handling service.
Please visit our forms and guides page to download the leaflet 'How to Make a complaint'
Forms and Guides
Please note that the complaints contact details are not designed to process general account enquiries and there may be a delay in response if you try to contact us by this route. If you have a general enquiry please refer to the contact details above for our offices.
You can also find more useful contacts on our Useful Contacts Page.
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