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Telephone Enquiries
| Phone |
0845 600 0662 |
| Minicom* |
0845 604 4434 |
(* You must have access to a Minicom device in order to use this service)
| Opening hours |
Monday to Friday - 8.00 am to 8.00 pm Saturday and Sunday - 9.00 am to 5.30 pm |
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Online Enquiries
If you login to your online account you can:
- update your personal details
- view any letters from Student Finance NI
- view any payments you have received
You may also be able to find the answer to your question online through our FAQs.
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Enquiries about repayment
The student loan repayment website allows you to calculate how much you owe and make a payment online.
| Phone |
0845 073 8891 |
| Opening hours |
Monday to Friday 08:00am - 8:00pm Saturday and Sunday, closed |
To find out more visit - www.studentloanrepayment.co.uk
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If you require correspondence in large font
Should you require correspondence be converted into large font please email us at:
With the following information:
- Name
- Customer Reference Number
- Address
- Font Size ie (18)
- Font Type ie (arial)
If you require correspondence in braille
Should you require correspondence be converted into large font please email us at:
With the following information:
- Name
- Customer Reference Number
- Address
Your Education And Library Board
All applications in Northern Ireland are assessed by Education and Library Boards (ELBs). You can identify your ELB and view their contact details by entering your postcode in our:
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What if I don't live in Northern Ireland?
Student Finance NI provides information and services for students who normally live in Northern Ireland. Apply for Student Finance if your home is not in Northern Ireland.
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Make a Complaint to Student Finance NI
We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resolve your issue you may wish to use our formal complaints handling service.
Please note that you should not raise a complaint if you have a general account enquiry, or if you are having problems with the online application. If you have a general enquiry please contact Student Finance NI.
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