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How can I contact Student Finance ni?


Telephone Enquiries

Phone 0300 100 0077
Minicom* 0300 100 0625

(* You must have access to a Minicom device in order to use this service)

Opening hours
Monday to Friday - 8.00am to 8.00pm
Saturday 9.00am to 4.00pm
Sunday 9.00am to 4.00pm

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Online Enquiries

If you login to your online account you can:

  • update your personal details
  • view any letters from Student Finance NI
  • view any payments you have received

You may also be able to find the answer to your question online through our FAQs.

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Enquiries about repayment

The student loan repayment website allows you to calculate how much you owe and make a payment online.

Phone 0300 100 0611
Minicom* 0300 100 0625
Opening hours Monday to Friday
8.00am to 8.00pm
Saturday 9.00am to 4.00pm
Sunday Closed

(* You must have access to a Minicom device in order to use this service)

To find out more visit - www.studentloanrepayment.co.uk

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If you require correspondence in large font

Should you require correspondence be converted into large font please email us at:

With the following information:

  • Name
  • Customer Reference Number
  • Address
  • Font Size ie (18)
  • Font Type ie (arial)

If you require correspondence in braille

Should you require correspondence be converted into large font please email us at:

With the following information:

  • Name
  • Customer Reference Number
  • Address

Your Education Authority regional office

All applications in Northern Ireland are assessed by the Education Authority (EA). You can identify your EA regional office and view their contact details by entering your postcode in our:

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What if I don't live in Northern Ireland?

Student Finance NI provides information and services for students who normally live in Northern Ireland. Apply for Student Finance if your home is not in Northern Ireland.

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Make a Complaint to Student Finance NI

We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resolve your issue you may wish to use our formal complaints handling service.

Please note that you should not raise a complaint if you have a general account enquiry, or if you are having problems with the online application. If you have a general enquiry please contact Student Finance NI.

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Appeals

If you wish to appeal against a decision SFNI have made about your funding please contact your EA regional office.

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