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By Telephone
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Currently our Customer Support Office is experiencing large volumes of incoming calls. Whilst we endeavour to answer all queries as quickly and effectively as possible, please be aware that there may be delays in answering your call.
In the meantime, you may be able to find the answer to your question through our FAQ’s, or login to your account where you can update your personal details, complete your application, as well as view your correspondence and payment details.
Thank you for your patience.
Phone 0845 607 7577
Minicom 0845 604 4434
(You must have access to a Minicom device in order to use this service).
Opening hours are:
Monday to Friday, 8.00 am to 8.00 pm
Saturday and Sunday, 9.00 am to 5.30 pm
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Enquiries about repayment
The student loan repayment website allows you to calculate how much you owe and make a payment online
Phone 0870 240 6298
Opening hours are:
Monday to Friday, 08:00am - 5:30pm
Saturday and Sunday, closed
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Online
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Give Us Your Feedback
Please note that we cannot respond to complaints or specific account queries via this site’s feedback survey. If you have an enquiry, please contact us by telephone.
Your feedback is an important part of making the Student Finance Direct website better. If you would like to give us feedback then complete our questionaire.
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Your Local Authority
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Returning Your Completed Forms
In most cases applications for student support in England are submitted to Local Authorities. This year some LAs are taking part in a pilot scheme - the address for sending in evidence or contact details for making enquiries may be different from previous years.
To identify your LA and their contact details please refer to the LA Finder.
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Can I make a complaint?
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If you have a problem with your student finance application or your student loan account, you can download the PDF "How to make a complaint" which will give you more infomation .
Please note that the complaints contact details are not designed to process general account enquiries and there may be a delay in response if you try to contact us by this route. If you have a general enquiry please refer to the contact details above for our offices.
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Information Charter
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Your privacy is important to us. We may need to handle personal information about you so that we can provide services for you. This charter is intended to give you confidence in the security of that information by explaining what we do with it.
If we ask you for personal information, we promise:
• to tell you why we need it;
• to only ask for what we need;
• to look after it and make sure it’s only accessible to those with a genuine need to see it;
• to let you know where information is shared between organisations to give you better services - and to give you the opportunity to say no to this where we can;
• to make sure we don’t keep it longer than necessary; and
• not to make your personal information available for commercial use without your permission.
In return, we ask you to:
• give us accurate information; and
• tell us as soon as possible if there are any changes, such as a new address.
This helps us to keep your information reliable and up to date.
You can get more details on:
• how to find out what information we hold about you and how to ask us to correct any mistakes;
• agreements we have with other organisations for sharing information;
• circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime, to produce anonymised statistics, or where we are required to do so by a relevant authority;
• our instructions to staff on how to collect, use and delete your personal information;
• how we check the information we hold is accurate and up to date; and
• how to make a complaint about how we hold or use your information.
The Student Loans Company, together with the Department for Innovation, Universities and Skills, and partner organisations, has signed up to these shared principles for handling your information.
For more information, contact:
Data Protection Officer
The Student Loans Company Ltd
100 Bothwell Street
Glasgow
G2 7JD
dataprotection@slc.co.uk
When we ask you for information, we will keep to the law, including the Data Protection Act 1998. For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 08456 30 60 60 or 01625 54 57 45 Fax: 01625 524510 Website: www.ico.gov.uk
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