Welcome to the 'Knowledge Base'. This is a central database of information about student financial support.
To begin your search, pick a category of questions from the drop down menu below and click Continue.
If you do not find the answer to your question, please contact the Customer Support Office on 0845 600 0662 (open from 8am to 8pm Monday to Friday, and 9am to 5:30pm Saturday and Sunday, local call rates apply).
If you are logged into your account, you will have the option of sending a secure message to the CSO. The response to your query will be posted to the View Messages section of your account.