By Telephone

Currently our Customer Support Office is experiencing large volumes of incoming calls. Whilst we endeavour to answer all queries as quickly and effectively as possible, please be aware that there may be delays in answering your call.

In the meantime, you may be able to find the answer to your question through our FAQ’s, or login to your account where you can update your personal details, complete your application, as well as view your correspondence and payment details.

Thank you for your patience.

Phone 0845 600 0662
Minicom 0845 604 4434
(You must have access to a Minicom device in order to use this service).

Opening hours are:
Monday to Friday, 8.00 am to 8.00 pm
Saturday and Sunday, 9.00 am to 5.30 pm

Enquiries about repayment

The student loan repayment website allows you to calculate how much you owe and make a payment online

Phone 0870 240 6298
Opening hours are:
Monday to Friday, 08:00am - 5:30pm
Saturday and Sunday, closed

Online

Secure Messaging - Ask a question

When you login to your online account to your online account you can send a secure message to the Customer Services Office by clicking on the ‘Ask a Question’ link.

Give Us Your Feedback

Please note that we cannot respond to complaints or specific account queries via this site’s feedback survey. If you have an enquiry, please contact us by telephone or you can log in to your account and send a message via the link ‘Ask a question’.

Your feedback is an important part of making the Student Finance NI website better. If you would like to give us feedback then complete our questionaire.

Your Education And Library Board

Returning Your Completed Forms

All applications in Northern Ireland are assessed by Education and Library Boards (ELBs). You can identify your ELB and view their contact details by entering your postcode in our Education and Library Board Finder..

What if I don't live in Northern Ireland?

Student Finance NI provides information and services for students who normally live in Northern Ireland. Apply for Student Finance if your home is not in Northern Ireland.

Can I make a complaint?

If you have a problem with your student finance application or your student loan account, you can register a complaint. Full details of how to do this are provided in our leaflet, download the PDF "How to make a complaint"(pdf 235kB) which will give you more infomation.

Please note that the complaints contact details are not designed to process general account enquiries and there may be a delay in response if you try to contact us by this route. If you have a general enquiry please refer to the contact details above for our offices.

You can find more useful contacts on our Useful Contacts Page.